Help

Getting Started

Public

What is AviateSafely and what can I do on the site?

AviateSafely is an aviation safety training and planning platform built around practical pilot education. Public visitors can review aviation news links, explore sample course material, use the Golden Burger airport lookup, and preview the Virtual Flight planner. Logged-in members gain access to a dashboard, account tools, and subscriber workflows. Active subscribers can unlock advanced features such as the Flight Risk Assessment tool, the subscriber community, richer course access, and enhanced Virtual Flight interaction.

Open related page

Account

Public

How do I create an AviateSafely account and sign in?

Use the Create Account page to enter your first name, last name, email address, and password. After registration, return to the Login page and sign in with the same email and password. Once signed in, you will be taken to your member dashboard where you can launch tools, browse available courses, manage billing, and open your profile page.

Open related page

Billing

Public

How does the AviateSafely subscription work?

AviateSafely uses a recurring subscription priced at 7.99 USD per month per user. Billing is processed through Square. Once the subscription is created and marked active, subscriber-only tools and content become available automatically. Subscriber features include advanced planning tools, member community access, additional training content, and expanded use of certain site features.

Open related page

Account

Member

How do I update my personal information?

Open the Profile page from the Account menu after signing in. From there you can update your first name, last name, email address, and optionally set a new password. When your account is linked to Square, the profile workflow also updates the linked Square customer record so your billing profile stays aligned with your AviateSafely member information.

Open related page

Billing

Member

How do I cancel my AviateSafely account and subscription?

Open the Profile page while signed in and use the account cancellation section. Typing CANCEL and submitting the form marks the AviateSafely account as canceled. If an active Square subscription is linked, the system also requests cancellation through Square. After cancellation, the user is signed out and the account is prevented from logging in again unless it is restored manually by site support or administration.

Open related page

Member Tools

Member

What can I do from the member dashboard?

The dashboard acts as the main control center for signed-in users. It includes quick access to Virtual Flight, course search, course library links, billing status, community access, and subscriber tools. Depending on the account status, the dashboard may also show calls to action for subscriber-only tools such as Flight Risk Assessment or community participation.

Open related page

Flight Tools

Public

What does Virtual Flight do?

Virtual Flight lets users enter a departure airport, destination airport, altitude, airspeed, and optional route fixes. The system resolves airports, VORs, and waypoints, builds a route, and displays the path on an interactive map. It also shows current-position weather context, route overlays, and stepped movement along the route. Public users can preview a limited version, while subscriber-enabled users can interact with route stepping and map overlays more fully.

Open related page

Flight Tools

Public

How should I enter route fixes in the Virtual Flight route field?

Enter route identifiers as separate fixes. Use K-prefixed airport identifiers for airport fixes; route entries without a leading K are checked as VORs or waypoints. The route field validates entries as you type. Valid fixes appear as gray highlighted chips and invalid fixes appear in red so they can be corrected or removed. If the route field is left blank, the system assumes a direct route from departure to destination.

Open related page

Flight Tools

Subscriber

What is the Flight Risk Assessment tool used for?

The Flight Risk Assessment tool helps subscribers evaluate route, fuel, airport, weather, terrain, and pilot-related factors before a flight. Users can enter departure, arrival, and optional alternate airports, configure groundspeed and fuel assumptions, compare live METAR and TAF conditions, and review a changing risk picture as planning inputs change. The tool is intended as a planning aid and does not replace official weather briefings or aircraft-approved performance data.

Open related page

Community

Subscriber

What is available inside the community area?

The community area is available to subscribed users and the owner account. It supports boards, rooms, member posts, polls, announcements, private threads, and community articles. Some moderation and authoring abilities depend on the member role assigned inside the community system. If a user does not have an active subscription, the community page remains locked until billing status is active.

Open related page

Training

Public

What is in the AviateSafely course library?

The course library contains both free sample material and subscriber-focused training content. Public users can review sample courses and articles, while signed-in and subscribed users can access a broader catalog. Subject areas include human factors, weather, systems knowledge, performance and loading, and pilot certification topics.

Open related page

Fun Tools

Public

What is the Golden Burger feature?

Golden Burger is a public airport fun tool that accepts an airport identifier and returns nearby burger spots. It is intended as a light utility for pilots looking for highly rated burger options near an airport. Results may include links to restaurant websites when available.

Open related page

Billing

Member

Why do some tools stay locked after I create an account?

Creating an account does not automatically grant subscriber access. Tools such as the Flight Risk Assessment, community hub, and some advanced training experiences require an active subscription status. Once Square confirms billing and the subscription is marked active, those features unlock automatically for the associated AviateSafely account.

Open related page

Website Support

Public

What should I do on the flight school platform page?

The flight school platform page explains AviateSafely's purpose for schools before asking for setup information. Use Try for Free Now when you are ready to begin the administrator setup path. Use Try Interactive Weather Demo to preview AviateSafely's interactive courseware capabilities before starting setup.

Open related page

Website Support

Public

What should I do on the flight school preview page?

The flight school preview page explains AviateSafely's purpose for schools before asking for setup information. Use Try For Free Now when you are ready to begin the administrator setup path. Use Try Interactive Weather Demo to preview AviateSafely's interactive courseware capabilities before starting setup.

Open related page

Website Support

Public

What is the Thunderstorm Lifecycle Builder?

The Thunderstorm Lifecycle Builder is a demonstration of AviateSafely's interactive courseware capabilities. It lets visitors explore cumulus, mature, and dissipating thunderstorm stages with animated airflow, downdrafts, rain shafts, outflow, lightning, and adjustable storm conditions.

Open related page

Website Support

Public

How do I find help for using AviateSafely?

Open Help from the main navigation and type a keyword such as login, beta, Virtual Flight, subscription, profile, course, community, or risk assessment. You can also filter by category. Matching help cards show the answer and may include an Open related page link.

Open related page

Website Support

Member

When should I open a help ticket?

Use the Help Ticket form when a help article does not answer your question or when something on the site is not working as expected. Trial members and active subscribers can open tickets from the Help page. Include what page you were on, what you were trying to do, and what happened.

Open related page

Account

Public

What should I do if I cannot verify my email or access my account?

Check the inbox and spam folder for the AviateSafely verification email. Use the same email address you entered during registration. If you already registered but cannot sign in, use Forgot Password from the login page to request a reset link.

Open related page

Account

Public

How do I reset my AviateSafely password?

Open Forgot Password from the login page, enter your account email address, and follow the reset link sent to your inbox. After setting a new password, return to Login and sign in with the updated password.

Open related page

Flight School System

School

How do schools access the Flight School Management System?

Flight school administrators begin from the school preview or school onboarding path. After the administrator account is created and school access is granted, the Flight School Management System appears from the account dashboard or navigation for authorized school users.

Open related page

Flight School System

School

What can schools do with scheduling and dispatch tools?

The school system is designed to coordinate aircraft, instructors, students, dispatch status, Hobbs and tach entries, discrepancy reporting, and school workflow visibility. Available tools depend on the user role assigned by the school.

Open related page

Flight School System

School

Where do schools manage students and training records?

Authorized school users can use the Flight School Management System to manage roster information, student and pilot records, assignments, comments, progress signals, and training follow-up. The exact views available depend on whether the user is a school administrator, instructor, student, or affiliate pilot.

Open related page

Training

Member

How does AviateSafely track course and training progress?

AviateSafely courses are built as structured training experiences. Depending on the course, progress can include module completion, lesson state, quizzes, and course-specific activities. If a course does not show expected progress, return to the course from the dashboard or course library and complete the next available step.

Open related page

Website Support

Member

How do I give AviateSafely feedback about the site?

Use the Feedback page to rate the platform, describe what is working, and explain what should improve. Feedback helps prioritize beta fixes, courseware improvements, school workflow changes, and future site features.

Open related page

Website Support

Subscriber

How do I request a new AviateSafely feature?

Active subscribers can use the Feature Suggestion page to describe a requested improvement. Include the workflow, who it helps, and why it matters. Feature suggestions are separate from help tickets, which are intended for support issues.

Open related page

Website Support

Public

How does AviateSafely use cookies and personal information?

AviateSafely uses cookies primarily to support navigation, sessions, and site usability. Review the Cookies Policy and Privacy Policy from the footer for details about stored information, account data, and privacy practices.

Open related page